Booking Terms and Conditions
Terms & Conditions for the Sale of Tickets to the C:ORE Risk Conference 2019.
DEFINITIONS AND INTERPRETATION
‘C:ORE Risk Conference’ (and ‘We’, ‘Our’, ‘Ours’ and ‘Us’) refers to Remote Risk International Limited, a Company registered in England and Wales with company number 10468816, trading as C:ORE Risk Conference, whose registered office is care of Wainwright’s Accountants at Thursby House, 1 Thursby Road, Bromborough, UK, CH63 3PW who is the Trader for the purposes of The Consumer Rights Act 2015.
‘Event’ means the C:ORE Risk Conference held at Plas Y Brenin 4-6 October 2019.
‘Event Partner’ means any party involved in the provision of the Event, such as a Promoter, Venue owner/operator, performer or producer.
‘Site’ means www.coreriskconference.com
‘Tickets’ means printed evidence (including evidence of a paid invoice) of the right to occupy space at ‘The Event’
‘Venue’ means any facilities or locations of any nature where the Event is being held.
‘Working Day’ means Monday to Friday, excluding any Public or Bank Holidays.
‘You’ means you or anybody who in Our reasonable opinion is acting with your authority or permission. ‘Your’ shall be read accordingly.
1. CONTRACT AND INCORPORATION OF TERMS
1.1 Your contract for the purchase of Ticket(s) is formed as soon as We have issued you with an invoice for payment and will expire immediately after the performance of the Event for which You purchased Ticket(s). Once we have received a booking form from you and have issued an invoice, Bookings cannot be cancelled and Tickets are not refundable.
1.2 Your purchase of Ticket(s) is subject to these Terms and Conditions.
2.1 All Tickets are sold subject to availability and to these Terms and Conditions. These Terms and Conditions should be read carefully prior to purchase and any queries relating to them should be raised with Us prior to purchase, as purchase of Ticket(s) constitutes agreement of these Terms and Conditions. A valid Ticket must be produced to get into an Event. Please notify Us of any access requirements at the time of booking.
2.2 Bookings cannot be cancelled once we issue an invoice. Payment will remain due. Tickets are non- refundable.
2.3 We will not be responsible for any Ticket that is lost, stolen or destroyed.
2.4 Tickets cannot be transferred to another individual. The Ticket only allows access to the Event to the person whose name is on the online booking application.
2.5 The Ticket only allows access to the Event to the person whose name is on the online booking application.
2.6 Where a concession is claimed, proof of identity and concession entitlement (for example, membership of a certain organisation) may be required.
2.7 Possession of a Ticket does not confer any rights (by implication or otherwise) on You to use, alter, copy or otherwise deal with any of the symbols, trademarks, logos and/or intellectual property appearing on the Ticket or the C:ORE Risk website.
2.8 Any Ticket cannot be used for advertising, promotions, contests or sweepstakes, unless formal written permission is given by us, provided that even if such consent is obtained, use of Our trademarks and other intellectual property is subject to Our prior consent.
2.9 You agree not to obtain or attempt to obtain any Ticket(s) through unauthorised use. We reserve the right to cancel any Ticket transaction which We reasonably suspect to have been made in breach of these provisions without any notice to You and any and all Ticket(s) purchased as part of such transaction will be void.
3. PRICE AND PAYMENT
3.1 The price of the Ticket shall be the price set at the time We accept Your order. All advertised prices are inclusive of any applicable taxes. You must pay the price by the date stated on the invoice. Once we have received a booking form from you and have issued an invoice, the booking cannot be cancelled and the Tickets are non refundable.
3.2 We reserve the right to cancel any booking which We reasonably suspect to have been made fraudulently.
3.3 All Concessions and Discounts are subject to availability, they may be restricted to certain price levels and performances and can be withdrawn by us without notice
3.4 Only one Concession or Discount is available per ticket.
3.5 If the amount you pay for a ticket is incorrect regardless of whether because of an error in a price posted on the Site or otherwise communicated to You, or You are able to order a ticket before its scheduled on-sale or pre-sale date or You are able to order a Ticket that was not supposed to have been released for sale, then We will have the right to cancel that Ticket (or the order for that Ticket) and refund to You the amount that You paid. This will apply regardless of whether because of human error or a transactional malfunction of this website or other system operated by us.
4. CHANGES TO EVENT
4.1 You acknowledge that this is an inaugural event and that at the time of booking, the programme is provisional and may be changed. You further acknowledge that the final programme will not be published until much nearer the event. We and our Event Partners reserve the right to make alterations to the published Event programme as we see fit so long as subjects still related to core areas of risk for the sectors which are the focus of the Event.
5. CANCELLED/RE-SCHEDULED EVENTS
5.1 It is Your responsibility to ascertain whether an Event has been cancelled or re-scheduled and the date and time of any re-scheduled Event. Where an Event is cancelled or re-scheduled, We will use Our reasonable endeavours to notify You using the details You provided Us with at the time of ordering. We do not guarantee that You will be informed of such cancellation before the date of the Event.
5.2 It is Your responsibility to inform Us of any change to the contact address, telephone number or email address You provide Us with at the time of ordering.
6.1 Once we have issued an invoice, the booking cannot be cancelled and the same in the invoice will remain payable. Tickets are non-refundable. If you are unable to attend the Event through no fault of Ours, we will not offer a refund.
6.2 Except where We agree in advance, Ticket(s) cannot be exchanged, cancelled or refunded after purchase unless the performance is cancelled or rescheduled (subject to clause 5).
6.3 Where an Event is cancelled or rescheduled (subject to clause 5 and this clause) by the Venue or by Us, where an Event is cancelled or rescheduled due to circumstances beyond Our control, You will be entitled to claim a refund from Us of the ticket price only, in accordance with this clause.
6.4 Where an outdoor Event is cancelled or curtailed because of adverse weather, We shall not be liable to make any refund or pay any compensation.
6.5 Where such a refund is sought due to cancellation, rescheduling or a material change to the programme of the Event, You must bring this to Our attention as soon as possible upon becoming aware of such cancellation or where the Event has been rescheduled, prior to the rescheduled Event. The refund for Ticket(s) equals the price paid by You to Us for such Ticket.
6.6 Refunds shall only be made to the person who purchased the Tickets and will be made by cheque or bank transfer.
6.7 These Terms and Conditions do not and shall not affect your statutory rights as a consumer. For further information about your statutory rights contact Citizens Advice, or the Department for Business Innovation and Skills
7.1 Personal arrangements including travel, accommodation or hospitality relating to the Event which have been arranged by You are at your own risk. Unless otherwise stated in this clause, Our and the Event Partner(s)’ liability to You in connection with the Event (including, but not limited to, in the event of cancellation, rescheduling or material change to the programme of the Event) shall be limited to the Ticket price paid by .
7.2 Neither We nor the Venue nor the Event Partner(s) will be responsible for any loss, injury or damage to any person , (including You) or property, howsoever caused (including by Us and/or by Event Partner(s)): (a) in any circumstances where there is no breach of a legal duty of care owed by Us or the Event Partner(s); (b)in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from Our negligence); or (c) to the extent that any increase in any loss or damage results from breach by You of any of these Terms and Conditions and/or any terms and conditions of the Event Partner(s).
7.3 Nothing in these Terms and Conditions seeks to exclude or limit Our or the Event Partner(s)’ liability for death or personal injury caused by Our or the Event Partner(s)’ (as relevant) negligence, fraud or other type of liability which cannot by law be excluded or limited.
7.4We will not be liable for any consequential losses including loss of profits, business, speaker opportunity, business opportunity or marketing opportunity or any loss not set out in clause 7 of these terms and conditions.
7.5You will be responsible for any damage you cause to the venue or any actionable losses of any sort flowing from your conduct at the Event.
8. AFTER SALES CARE & COMPLAINTS
8.1 Should You have any queries or complaints relating to Your Ticket purchase please contact Us by email on email@example.com. We will acknowledge all customer correspondence within 24 hours.
9. USE OF DETAILS AND DATA PROTECTION
10. RESALE OF TICKETS
10.1 You may not resell or transfer a Ticket without our prior, written permission. Any resale or transfer (or attempted resale or transfer) of a Ticket without our permission will render that Ticket invalid and the bearer will not be permitted into the Event. You will still be liable for full payment.
11. VOID TICKETS
11.1 Any Ticket obtained in breach of these Terms and Conditions shall be void and all, rights conferred or evidenced by such Ticket shall be void. Any person seeking to use such a void Ticket in order to gain or provide entry to an Event may be considered to be a trespasser and may be liable to be ejected and liable to legal action. Void Ticket(s) are non-refundable.
12.1 Ticket(s) may be restricted to a maximum number or sold subject to certain restrictions on entry or use. Any such restriction shall be displayed on Our website or otherwise notified to You before or at the time we issue you an invoice. It is Your responsibility to ensure that You read all notifications displayed on Our website. We reserve the right to cancel Ticket(s) purchased in excess of the maximum number, without prior notice unless the purchase of Ticket(s) in excess was due to Our error, in which case We will notify You prior to cancelling Your Ticket(s).
13. CONDITIONS OF ADMISSION AND ATTENDANCE
13.1 We and the management of the Venue reserve the right to refuse You and any Ticket Holder(s) admission to the Venue in reasonable circumstances including for health and safety, licensing reasons or where a Ticket is void.
13.2 We and the management of the Venue also reserves the right to request that Ticket holders leave the Venue at any point on reasonable grounds and may take any appropriate action to enforce this right. By way of example, the Venue may remove a Ticket holder who:
1) has behaved in the Venue in a manner which, in the reasonable opinion of the Venue has, or is likely to affect the enjoyment of other visitors; or
2) uses threatening, abusive or insulting words or behaviour or in any way provokes or behaves in a manner which may provoke a breach of the peace; or
3) in the reasonable opinion of the Venue is under the influence of drugs or has consumed an excessive amount of alcohol; or
4) fails, when required, to produce proof of identity or age; or
5) records or seeks to record, copy or take photographs of any part of the presentations by speakers (including slides).
13.3 You must comply with instructions and directions given by our staff and Venue staff.
13.4 No refunds will be given to Ticket holders who are refused entry or ejected due to their own behaviour as suggested in, but not limited to, the examples above in this clause 13.
13.5 No Children will be admitted to the Event.
14. RESTRICTIONS AND PROHIBITIONS
14.1 The use of equipment for recording or transmitting (by digital or other means) any audio, visual or audio-visual material or any information or data inside any Venue is strictly forbidden. Unauthorised recording equipment, recordings, tapes, films or similar items may be confiscated and destroyed or deleted. Any recording made of an Event in breach of these conditions shall belong to the Event Partner(s). The Event Partner(s) and Venue will not be liable for any loss, theft or damage to confiscated items.
14.2 By attending an Event, Ticket holders consent to filming and sound recording of themselves as members of the audience. The Event Partner(s) may use such films and recordings (including any copies) without payment.
14.3 Ticket holders shall not bring into the Venue or display or distribute (whether for free or not) at the Event any sponsorship, promotional or marketing materials.
14.4 Mobile telephones and messaging equipment must be switched off during speaker sessions at the Event.
14.5 Alcohol may only be consumed in public bars and other authorised areas and only alcohol purchased at the Venue. Smoking is not permitted unless within a designated smoking Area (if any).
14.6 The following are not permitted within any Venue:
I) animals (with the exception of assistance dogs);
2) laser pens, fireworks, flares, smoke bombs
3) Your own food and drink (unless permitted by the Venue);
4) bottles, cans or glass containers (unless permitted by the Venue);
5) any item which may be interpreted as a potential weapon including sharp or pointed objects (e.g. knives);and
6) illegal substances.
14.7 The management of the Venue reserves the right to conduct security searches from time to time and confiscate any item which, in the reasonable opinion of the management of the Venue, may cause danger or disruption to other members of the audience or the Event or is one of the items not permitted in the Venue as listed above.
14.8 Every effort shall be made to admit latecomers to Events at a suitable break in the Event, which may be the interval, but late admission cannot be guaranteed to ongoing sessions.
15. RETAIL OFFERS
15.1 We reserve the right to change these general terms and conditions which are applicable to all retail offers and discounts at any time without prior notice by amending these online.
15.2 Offers and discounts are not transferable and cannot be used in conjunction with any other offer or discount.
15.3 All offers and discounts are subject to availability, can be changed or withdrawn without notice, and may be available for a limited period only.
16. HEALTH AND SAFETY
16.1 Ticket holders must comply with all relevant statutes, safety announcements and Venue regulations whilst attending the Event. If Ticket holders have any special requirements or concerns about any special effects which may be featured at the Event, prior notice should be provided when ordering Tickets. Special effects may include, without limitation, sound, audio visual, pyrotechnic effects, medical moulage or lighting effects.
17. DISPUTE RESOLUTION
17.1 Any complaints should be made promptly to the Venue Management as soon as they arise, to allow us to rectify issues arising. This accords with your legal obligation to mitigate your losses.
18.1 If we delay or fail to enforce any of these Terms and Conditions It shall not mean that We have waived our right to do so.
19.1 We shall be entitled to assign any of Our rights and obligations under these Terms and Conditions provided that Your rights are not adversely affected.
20.1 If it is found by a Court that any of these Terms and Conditions for any reason cannot be enforced, this shall not prevent the other provisions from continuing to apply.
21. THIRD PARTIES
21.1 The Event Partner(s) and its affiliates, successors or assigns may rely on any rights set out in these Terms and Conditions in accordance with the provisions of the Contracts (Rights of Third Parties) Act 1999 (the ‘Act’). Except as provided above, any person who is not a party to these Terms and Conditions shall have no rights under the Act to rely on any of these Terms and Conditions. The Act can give rights under some contracts to third parties who are not parties to those contracts but in this case on We, the Event Partner(s) (and/or its affiliates, successors or assigns) and You (or Your assignees permitted hereby) have rights and obligations under this contract.
22. EVENTS BEYOND OUR REASONABLE CONTROL (FORCE MAJEURE)
22.1 For the purposes of these Terms and Conditions, ‘Force Majeure’ means any cause beyond Our control including, without limitation, act of God, war, insurrection, riot, civil disturbances, acts of terrorism, fire, explosion, flood, theft of essential equipment, malicious damage, strike, lock out, weather, third party injunction, national defence requirements, acts or regulations of national or local governments, speaker unavailability, speaker cancellation. We will not be liable to You for failure to perform any obligation under these Terms and Conditions to the extent that the failure is caused by Force Majeure.
23. AMENDMENTS AND VARIATIONS
23.1 We intend to rely on the written terms set out here in this document. You should read the terms and conditions carefully before entering into the contract to ensure that they contain very thing that You consider has been agreed. After the contract has been made, these Terms and Conditions cannot be varied or amended in any respect unless both You and We agree and that this is in writing).
24. NO PARTNERSHIP OR AGENCY
24.1 Nothing in these Terms and Conditions and no action taken by You or Us under these Terms and Conditions shall create, or be deemed to create, a partnership, joint venture or establish a relationship of principal and agent or any other relationship between You and Us beyond the relationship created under these Terms and Conditions.
25 INTELLECTUAL PROPERTY AND ATTENDEE DATA
25.1 By making a booking, you agree that we may make reference to your organisation as having registered to attend the event including use of your organisation's logo on this website and in marketing material.
26. ENTIRE AGREEMENT
26.1 These Terms and Conditions constitute the entire agreement between the parties in connection to, its subject matter and supersede any previous terms and conditions, agreement or arrangement between the parties. Each of the parties agrees that it has not entered into these Terms and Conditions in reliance on, and shall have no remedy in respect of, any statement, representation, covenant, warranty, undertaking or indemnity (whether negligently or innocently made) by any person (whether party to these Terms of Conditions or not) other than as expressly communicated by Us to You before You have completed Your purchase or set out in these Terms and Conditions. Nothing in this clause shall operate to limit or exclude any liability for fraud.
27. GOVERNING LAW AND JURISDICTION
27.1 These Terms and Conditions shall be governed by and construed in all respects in accordance with English law and the parties agree to submit to the exclusive jurisdiction of the English courts.
Version date 17.09.19